FAQs

Frequently Asked Questions

What time is check-in / check-out?

 3pm Check-In,  11am Check-Out

Do you have outdoor dining areas?

Yes. Outdoor dining and certain areas are also heated.

Is there a parking fee?

No parking fee. For guests traveling to Charleston for cruise ship departure, free parking is included during the duration of your cruise through our "Park + Cruise Package"

How far is downtown Charleston? Is there transportation/easiest way to get there?

Downtown Charleston is a short, 10 minute drive by car. We do not offer transportation services to downtown Charleston. 

Is the hotel ADA accessible?

Yes. For special requests, please contact us here.

Are the rooms smoke-free?

Yes.

Is the pool heated? What are the hours?

Yes! Pool hours are 9am to 11pm.

Are pets allowed to stay at the resort? Are there any limitations? Fees?

We are pet-friendly! Our hotel offers pet-friendly rooms for up to 2 dogs up to 80lbs each. A one time, non-refundable pet fee of $50 is applied.

Policies + Safety

  • All reservations must be guaranteed by a major credit card or by an advanced deposit – credit card must be provided during check-in despite method of payment. A $50 incidental charge will be pre-authorized at time of check-in.
  • Credit card guarantees will be processed for first night's room and taxes at time of booking.
  • Reservations canceled 3 days prior to the arrival date will forfeit the first night’s deposit.
  • The hotel is a smoke-free facility. Smoking is not allowed in any guest room. Smoking in any guest room will result in a cleaning fee of $250.00 per room charged to the registered room guest.
  • A 5% Room City Tax, 2% Room County Tax, 6% Room Sales Tax and a state-mandated Hotel-Destination Fee of $2.16 per night.
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